Workshop at CEM Africa Summit 2017 – The art and science of facilitating customer journey mapping

Duration: 60 minutes

Summary: This workshop will provide an overview of the skills required and process followed to facilitate an extraordinary journey design session.

o You will be taken through the process of defining the outcomes of your journey mapping session,
o Selecting the appropriate audience for the session
o Planning and preparing and running a journey design session

This session will share tips on how to get business people out of their heads to think more like designers.

You will also learn about the tools used for documenting journeys in a professional manner.

Join me, for and experiential session on how to be a kick-ass facilitator!

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