What they did….
- Created a strong vision for 2020.
- Create measurement at various levels
- Online applications
- Social Media (Twitter & Facebook)
- “Do simple things that make a difference!”
- Happy birthday to guests when they come through immigration.
- Reduced number of days.
- Reduced cost.
- Grow tourism.
- Attitude of people working for the department.
- Electronic means eradicated corruption.
- Staff recognition & motivation
- African passports
- Self-service center
- Enhanced electronic border management
- Integrated systems
How keep service delivery consistent?
- Messages given on Social Media.
- Empower staff – they are not robots….
- Gratitude to staff. Encourage them.
- Measure and use public surveys. Share positive & negative comments.
- Make others important!
- Allow people to make mistakes.