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WE FIND THE BEST AND THE WORST IN YOUR BRAND AND GUIDE YOU TO MAKE IT BETTER

Brandlove is a marketing, education, research and consulting agency serving some of the biggest brands in South Africa.

HUMAN CENTRED

We ignite purpose in people through coaching, team coaching, personal development programmes, learning and education.

Customer Journey Mapping

We care about your customers and want to help you ignite a love affair between your customers and your brand

END TO END CONSULTING

We are here to help with your CX strategy, business case, competency development, culture design and implementation

Are you


Training and Events

Brandlove offers a selection of workshops and short courses designed to help you as a career professional, develop personal and CX industry-relevant skills that allow you to reach your career goals. Brandlove is also the only training provider in South Africa that has international ART certification by the CXPA.

24 November

Workshop: Digital Story Telling – Crafting a brand experience that matters

360 Bussiness Park, 8 Wessex Rd, Paarden Eiland, Cape Town, 7405, South Africa $4,500.00 15 Qty Available
View Details
25 - 26January

Customer Journey Design Course – ( CXPA Accredited ) | Cape Town

Brandlove House, 88 4th Avenue, Boston, Bellville, 7530 $14,500.00 $12,500.00 12 Qty Available
View Details
12 - 13February

Customer Journey Design Course – ( CXPA Accredited ) | Johannesburg

Henley Business School, Sunninghill, Johannesburg $14,500.00 $12,500.00 12 Qty Available
View Details
14 February

2018 Customer Experience Trends Innovation Workshop – Johannesburg

Henley Business School, Witkoppen Road, Paulshof, South Africa $4,500.00 18 Qty Available
View Details
27 February

2018 Customer Experience Trends Innovation Workshop – Cape Town

88 4th Avenue, Boston, Bellville, 7530 $4,500.00 15 Qty Available
View Details

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Brandlove on the Espresso Morning show


 
 

Brandlove Services

Brandlove is not a wise-ass, tell-you-what-to-do brand agency, neither are we a kiss-ass,
tell-you-what-you-want-to-hear consultancy.
EDUCATION

We are passionate about people transformation. We love teaching people what we know in order for them to own the customer experience transformation. We provide various ciustomer experience courses but also customize content based on your needs.

WORKSHOPS

BrandLove can present a custom workshop based on your company requirements.

Our popular workshops include:

  • Customer Experience awareness workshops
  • Digital and Social Media awareness workshops for Executives
  • Customer Journey Mapping workshops
  • Voice of the Customer discovery workshops
  • Personal Branding workshops: how to package and market your own skills
  • Time management and productivity workshops
LEADERSHIP COACHING

BrandLove has been involved in advising executive teams on Customer Experience improvements, over the last ten years. For any new leader assuming the role of Chief Customer Officer, we offer one-on-one coaching to guide the Executive as they put together their first 90-day plan, supporting them as they get an understanding of the existing landscape and helping them craft a future roadmap based on this information.

CONSULTING

BrandLove offers consulting on Customer Experience, Brand Development, Employee Engagement, Cultural Transformation, as well as, Digital Strategy.

SPEAKING

Chantel is a renowned conference speaker that has spoken at various South African and International Conferences over the last 20 years. She is available for conference keynotes, but requires booking at least six months in advance.

WRITING

BrandLove prides themselves on making high quality content available to the global community of customer experience professionals. We also contribute to local and international online publications.

Training and Events


Chantel Botha

Chief Executive Officer

Mareli Smit

Human Experience Designer

Johan Botha

VP of Misc Stuff

CEM Africa Summit 2017 Tool kit

A special selection of resources compiled for delegates that attended the CEM Africa summit.

CEM AFRICA KEYNOTE PRESENTATION

The customer experience officer playbook

Journey Mapping Pocket Guide
Click to download
Playbook for Customer experience Leaders
Click to download
The Customer Experience Eco-System
Click to download

CEM Africa Summit 2017 – Cartoons


The Brandlove Shop

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