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WE FIND THE BEST AND THE WORST IN YOUR CUSTOMER EXPERIENCES AND GUIDE YOU TO MAKE IT BETTER

Brandlove is a customer experience education, research and consulting agency specialising in customer centric organisational transformation that includes people, processes and technology.

Client Centric Strategy

BrandLove is a management consultancy that specialise in client centric organisational change

Customer Journey Mapping

We care about your customers and want to help you ignite a love affair between your customers and your brand

END TO END CONSULTING

We are here to help with your CX strategy, business case, competency development, culture design and implementation

Brandlove making waves on national TV


 
 

Brandlove Services

Brandlove is not a wise-ass, tell-you-what-to-do brand agency, neither are we a kiss-ass,
tell-you-what-you-want-to-hear consultancy.
EDUCATION

We are passionate about people transformation. We love teaching people what we know in order for them to own the customer experience transformation. We provide various ciustomer experience courses but also customize content based on your needs.

WORKSHOPS

BrandLove can present a custom workshop based on your company requirements.

Our popular workshops include:

  • Customer Experience awareness workshops
  • Digital and Social Media awareness workshops for Executives
  • Customer Journey Mapping workshops
  • Voice of the Customer discovery workshops
  • Personal Branding workshops: how to package and market your own skills
  • Time management and productivity workshops
LEADERSHIP COACHING

BrandLove has been involved in advising executive teams on Customer Experience improvements, over the last ten years. For any new leader assuming the role of Chief Customer Officer, we offer one-on-one coaching to guide the Executive as they put together their first 90-day plan, supporting them as they get an understanding of the existing landscape and helping them craft a future roadmap based on this information.

CONSULTING

BrandLove offers consulting on Customer Experience, Brand Development, Employee Engagement, Cultural Transformation, as well as, Digital Strategy.

SPEAKING

Chantel is a renowned conference speaker that has spoken at various South African and International Conferences over the last 20 years. She is available for conference keynotes, but requires booking at least six months in advance.

WRITING

BrandLove prides themselves on making high quality content available to the global community of customer experience professionals. We also contribute to local and international online publications.

Training and Events


Chantel Botha

Chief Executive Officer

Mareli Smit

Human Experience Designer

Johan Botha

VP of Misc Stuff

Training and Events

Brandlove offers a selection of workshops and short courses designed to help you as a career professional, develop personal and CX industry-relevant skills that allow you to reach your career goals. Brandlove is also the only training provider in South Africa that has international ART certification by the CXPA.

19 January

2018 Customer Experience Trends Innovation Workshop – Cape Town

88 4th Avenue, Boston, Bellville, 7530 $90.12 15 Qty Available
View Details
12 - 13February

Customer Journey Design Course – ( CXPA Accredited ) | Johannesburg

Henley Business School, Sunninghill, Johannesburg $1,088.95 $938.75 12 Qty Available
View Details
09 November

Workshop – Your 2018 Customer Experience (CX) Strategy & Roadmap – Johannesburg

Henley Business School, Sunninghill, Johannesburg $413.05 20 Qty Available
View Details
06 November

Workshop – Your 2018 Customer Experience (CX) Strategy & Roadmap – Cape Town

Century City Conference Center, Cape Town $413.05 20 Qty Available
View Details

CEM Africa Summit 2017 Tool kit

A special selection of resources compiled for delegates that attended the CEM Africa summit.

CEM AFRICA KEYNOTE PRESENTATION

The customer experience officer playbook

Journey Mapping Pocket Guide
Click to download
Playbook for Customer experience Leaders
Click to download
The Customer Experience Eco-System
Click to download
Amazing Offer from UXPressia for CEM Africa Summit Delegates
80 coupons “brandlove_workshop_1m”. Each of this coupon will give 100% discount to use UXPressia for 1 month

USE BEFORE 24 August 2017

300 coupons  “cemafricasummit_2017” – this coupon will give 50% discount to use UXPressia Pro Plan for 3 months

USE BEFORE 31 August 2017

CEM Africa Summit 2017 – Cartoons


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