Customer Journey Mapping Kit ( Lego Deluxe Set )

$4,506.00

Collaboration between our team of customer experience design experts, UX designers, mapping facilitators and graphic designers working closely together with software developers and hours upon hours of realtime design and running workshops cumulated in this Customer Experience and Journey Design Mapping kit that is a first of its kind for the global CX industry.

For the first time, it is now possible for customer experience and mapping teams to innovate the ultimate customer journeys for their Brands, using our uniquely designed, ready to facilitate kit that will let members collaborate using design thinking, Empathy mapping, Lego Seriousplay®, visualisation, Realtime design and outcomes based methodologies.

In stock

Details

Collaboration between our team of customer experience design experts, UX designers, mapping facilitators and graphic designers working closely together with software developers and hours upon hours of realtime design and running workshops cumulated in this Customer Experience and Journey Design Mapping kit that is a first of its kind for the global CX industry.

For the first time, it is now possible for customer experience and mapping teams to innovate the ultimate customer journeys for their Brands, using our uniquely designed, ready to facilitate kit that will let members collaborate using design thinking, Empathy mapping, Lego Seriousplay®, visualisation, Realtime design and outcomes based methodologies.

The kit includes:

1x Mapping Experiences: A Complete Guide to Creating Value Through Journeys,
by James Kalbach, ©2016

© Brandlove Journey Mapping Lane card set including ( x200 cards each ):

  • Journey Moment
  • Customer Goal
  • Customer Expectation
  • Desired Customer Emotions
  • Fail Expectations
  • Exceed Expectations
  • Moment Owner
  • Back Stage Story

1x © Brandlove Non-curl PVC Journey Map mat

2x Lego Tabletop utility trays

104x Piece Lego Duplo® Wild Animal Set

257x Piece Lego Community Mini-figure set

1907x Piece Lego Education Community Starter set

66x Small Lego Building Plates ( includes x18 sized plates to work in conjunction with the Brandlove Non-curl PVC Journey Map mat )

3x © Brandlove Lego Customer Emotion card sets

3x Clear Plastic containers for Brandlove Lego Customer Emotion card sets

1x Clipboard

1x © Brandlove A4 Laminated Emotion poster set

1x Roll Easy Chart plastic dry erase sheets

12x Sharpie Fine permanent markers ( Black )

1x Plastic containers for 12x Sharpie Fine permanent markers ( Black )

4x Sharpie Fine permanent markers ( Assorted standard colours )

2x Sharpie Paper Mate Twin Tip Markers ( Black )

1x PVC Flight-case for Brandlove Non-curl PVC Journey Map mat

5 x Pilot Refillable V Board Markers ( Assorted standard colours )

1x V Board Markers magnetic saddle

1x Pilot Magnetic Duster

8x Plastic containers for the Brandlove Journey Mapping Lane cards / stickers

1x Bostik Prestik

1x Plastic containers for Bostik Prestik

3x 8x8cm Sticking Notes Pads ( Assorted Colours )

75x Redfern C32 Pink Moment-of-Truth Pink Circular Stikers

1x Modular Brandlove Journey Mapping Workshop Toolbox

 

© Brandlove Customer Experience (Pty.) Ltd, 2017, Patent Pending