Diagram: The Customer Experience Eco-System

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In order to articulate what is involved when embarking on a customer experience transformation, I have put together this Customer Experience Eco System diagram. It is not about doing one thing really good or launching a project that focus on client centricity, but rather making sure that you re-evaluate your value proposition, your business strategy and structures and ensure that they are actually working towards a client centric ecosystem.

You can download this for free and use it in your presentations.

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Details

In order to articulate what is involved when embarking on a customer experience transformation, I have put together this Customer Experience Eco System diagram. It is not about doing one thing really good or launching a project that focus on client centricity, but rather making sure that you re-evaluate your value proposition, your business strategy and structures and ensure that they are actually working towards a client centric ecosystem.

You can download this for free and use it in your presentations.