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CCXP Exam Preparation Workshop

Start
August 18, 2017 8:30 am
End
August 18, 2017 3:30 pm
Address
360 Office park, Paarden eiland   View map
Phone:
0836038249

$315.42

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Event Details


Join Ian Golding and Chantel Botha for this workshop to prepare you for the Certified Customer Experience Professional’s (CCXP) exam. Read more about the exam.

The various competencies will be covered in the session:

  1. Customer-Centric Culture
  2. Voice of the Customer, Customer Insight, and Understanding
  3. Organizational Adoption and Accountability
  4. Customer Experience Strategy
  5. Experience Design, Improvement, and Innovation
  6. Metrics, Measurement, and ROI

Agenda:

  • Welcome
  • Introductions & Expectations
  • The Role of The Customer Experience Professional
  • Introduction to the CCXP accreditation
  • A walk through of the 6 CCXP competencies in turn
  • What to expect in the exam and next steps
  • Q&A

Register to write the exam

In order to write the exam on the day, you need to register and pay for the exam following the steps on the ccxp.org website.


Included in the prices of the workshop is:

Michael G. Bartlett’s book – The Certified Customer Experience Professional (CCXP) is one of the most dynamic and exciting new certifications available for customer centric professionals. Michael G. Bartlett is a Customer Experience (CX) professional who holds both the CCXP and PMP certifications and has over 15 years of experience working for customers across multiple sectors including finance, government, space, energy and healthcare. In this book, he distills his knowledge of the CX discipline into 18 easy-to-understand principles which translate directly to the questions in the CCXP exam. He also presents 40 mock questions with detailed explanations to help you get into the correct mindset required to pass on your first attempt.


Who is presenting the workshop?

The workshop will be presented by Ian Golding & Chantel Botha.


Ian Golding’s Profile:

A highly influential freelance CX consultant, Ian advises leading companies on CX strategy, measurement, improvement and employee advocacy techniques and solutions. Ian has worked globally across multiple industries including retail, financial services, logistics, manufacturing, telecoms and pharmaceuticals deploying CX tools and methodologies. An internationally renowned speaker and blogger on the subject of CX, Ian was also the first to become a CCXP (Certified Customer Experience Professional) Authorised Resource & Training Provider.


Chantel Botha’s Profile:

Chantel Botha is a brand and business innovator who obsesses over how customers connect with brands. She finds meaning in designing engaging customer experiences that creates value for brands and their patrons.

Chantel guides brands on how to design their distinctive tone and emotions they want to evoke in spoken, written and digital communication. She helps both corporations and people find their purpose. She loves solving lots of small problems that make a big difference. Her aim every day is to combine her skills and experience to grow her client’s businesses through showing them how to solve problems for their customers. Chantel Botha obtained a degree in business economics and computer science.
She writes for various publications and speaks at conferences around the globe. She transforms people through experiential education programmes and personal coaching. She is the founder and Chief Creative Officer of BrandLove.