1 Day Survival Bootcamp: Engage angry customers with confidence – Johannesburg

Speaker
Start
October 27, 2017 9:00 am
End
October 27, 2017 5:00 pm
Address
Sandton, Johannesburg (Venue to be advised)   View map
Phone:
+27836038249

$180.24

Join us for a survival bootcamp that will equip you with skills to manage conflict in teams or with customers in more productive manners.
This workshop will be experiential and invite you to practice and participate and delve into the origins of emotions, how to better understand anger and how to coach a customer out of a position of complaining to a a place of contentment.

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Event Details

Join us for a survival bootcamp that will equip you with skills to manage conflict in teams or with customers in more productive manners.
This workshop will be experiential and invite you to practice and participate and delve into the origins of emotions, how to better understand anger and how to coach a customer out of a position of complaining to a a place of contentment.

 

Chantel Botha is a brand and business innovator who obsesses over how customers connect with brands. She finds meaning in designing engaging customer experiences that creates value for brands and their patrons. Chantel guides brands on how to design their distinctive tone and emotions they want to evoke in spoken, written and digital communication. She helps both corporations and people find their purpose. She loves solving lots of small problems that make a big difference.
Her aim every day is to combine her skills and experience to grow her client’s businesses through showing them how to solve problems for their customers. Chantel Botha obtained a degree in business economics and computer science.

She writes for various publications and speaks at conferences around the globe. She transforms people through experiential education programmes and personal coaching. She is the founder and Chief Creative Officer of BrandLove.