Ebook: Customer Experience Playbook
This book is aimed at guiding leaders who are embarking upon a Customer Experience transformation or those who want to recalibrate their efforts a bit. For the true evangelists, it is a lonely world and a bumpy road and sometimes one gets discouraged and just darned tired of the critics and the opposition.
This book is to guide you and lead you in the questions you should be asking yourself and the organisation.
It is a summary of the stones you should not leave unturned.