Step-by-Step 12 Week CCXP Preparation Coaching


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This product provides you with a 6 times 1 hour CX skype coaching sessions or 6 onsite sessions at BrandLove’s offices in Cape Town every second week over a 12 week period.

You will be required to do self-study as well as submit assignments. You will set your own pace and take responsibility for the outcome of the coaching.

Subjects covered:

  • Customer-Centric Culture
  • Voice of the Customer, Customer Insight, and Understanding
  • Organizational Adoption and Accountability
  • Customer Experience Strategy
  • Experience Design, Improvement, and Innovation
  • Metrics, Measurement, and ROI

Coach: Chantel Botha


Chantel Botha is a brand and business innovator who focuses on how customers connect with brands. She finds meaning in designing engaging customer experiences that creates value for brands and their patrons.

Chantel guides brands on how to design their distinctive tone and emotions they want to evoke in spoken, written and web communication. She help both corporations and people find their purpose. Chantel finds fulfillment in solving lots of small problems that make a big difference.

Her wish is to combine her skills and experience to grow her client’s businesses through showing them the problems to solve for their customers.

Chantel Botha completed a degree in business economics and computer science and completed a leadership development program that inspired her to found BrandLove.

Chantel writes for various publications and speaks at conferences around the globe. She transform people through experiential education programmes and personal coaching.