Certified Customer Experience Professional (CCXP) Exam Preparation Coaching

R13,680.00

This package provides you with a 6 coaching sessions of 1.5 hour CX either by Skype sessions or onsite every two weeks at BrandLove’s offices in Cape Town over a 12 week period.

You will start with an assessment of your current knowledge and experience to identify the most optimal application of coaching time.

You will be required to do self-study as well as submit assignments. You will set your own pace and take responsibility for the outcome of the coaching.

Details

This package provides you with a 6 coaching sessions of 1.5 hour CX either by Skype sessions or onsite every two weeks at BrandLove’s offices in Cape Town over a 12 week period.

You will start with an assessment of your current knowledge and experience to identify the most optimal application of coaching time.

You will be required to do self-study as well as submit assignments. You will set your own pace and take responsibility for the outcome of the coaching.

Subjects aligned with the CCXP requirements:

  • Customer-Centric Culture
  • Voice of the Customer, Customer Insight, and Understanding
  • Organizational Adoption and Accountability
  • Customer Experience Strategy
  • Experience Design, Improvement, and Innovation
  • Metrics, Measurement, and ROI

Prescribed book list:

You will be required to buy the following books that will help you on your journey to become proficient in the 6 CX competencies.

Outside In

Clued In

The DNA of customer experience

The Chief Customer Officer 2.0

Coach: Chantel Botha

Supporting Courses:

BrandLove specialises in providing unique Customer Journey Mapping education that includes a 2 day specialisation course for Customer Journey Designers. More details here.

Profile:

Chantel Botha is a brand and business innovator who focuses on how customers connect with brands. She finds meaning in designing engaging customer experiences that creates value for brands and their patrons.

Chantel guides brands on how to design their distinctive tone and emotions they want to evoke in spoken, written and web communication. She help both corporations and people find their purpose. Chantel finds fulfillment in solving lots of small problems that make a big difference.

Chantel Botha completed a degree in business economics and computer science and completed a leadership development program.

Chantel writes for various publications and speaks at conferences around the globe. She transform people through experiential education programmes and personal coaching.

Follow this link to read more about the requirements for the Certified Customer Experience Professional.