In the lead-up to CX day on 3 October, we invited you to submit your Customer Journey Mapping questions and challenges for us to answer. Below is a video where we answer the questions and show you some cool things!
You can also download our Customer Journey Mapping Pocket Guide for a limited time for free.
Video with questions and answers
Sample Journey Map
Here is the Customer Journey Map we create in UXPressia
Customer Journey Mapping Kits
This post is part of the Customer Experience Professionals Association’s Blog Carnival “Celebrating Customer Experience.” It is part of a broader celebration of Customer Experience Day. Check out posts from other bloggers at https://www.cxpa.org/browse/