CX Day 2017 Customer Journey mapping Questions

In the lead-up to CX day on 3 October, we invited you to submit your Customer Journey Mapping questions and challenges for us to answer. Below is a video where we answer the questions and show you some cool things!

You can also download our Customer Journey Mapping Pocket Guide for a limited time for free.

Video with questions and answers


Sample Journey Map

Here is the Customer Journey Map we create in UXPressia

 

Car Buying Map – example

 

 

 

 

Customer Journey Mapping Kits

Lego Delux Set

Standard Paper Set

This post is part of the Customer Experience Professionals Association’s Blog Carnival “Celebrating Customer Experience.” It is part of a broader celebration of Customer Experience Day. Check out posts from other bloggers at https://www.cxpa.org/browse/blogs.

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