Customer Journey Mapping in Kenya

BrandLove had the pleasure of running a customer journey mapping workshop in Nairobi!

 

Here is the materials from the workshop.

The Presentation

More Resources:

Car Buying Map – example

BL56-cj-pocket-guide-A5-FA

Customer Journey Map Sample

Videos Shared:

KLM Happy To help

What is customer experience?

Customer Experience – the competitive advantage

The Ritz Carlton Service Standards.

Recommended Customer Experience Book List

Outside In

Clued In

The DNA of customer experience

The Chief Customer Officer 2.0

The new gold standard

Video Testimonials:

Photography from the workshop

 

 

 

 

 

 

 

 

 

 

To view the full workshop photo album please click here!

Please ask more questions in the comments below and we would be happy to answer them!

For future events, click here!

BrandLove is certified to present Lego Serious Play workshops as well as authorised by the Customer Experience Professionals Association (CXPA) to provide workshops that support the Certified Customer Experience Certification (CCXP)

 

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