Customer Journey Design Course

Warning: People find their creative side in this course and never look at the world in the same manner!Chantel Botha, CEO Brandlove


Design Thinking Challenge

A design thinking project is a lesson-based way to explore design thinking and as it is a more open-ended format it often works well for events and competitions.

Download THE MORNING ROUTINE challenge

#Apps #Software #Hacks

Here are links to some of our preferred Journey mapping & productivity apps:

Cardflow for iPad

We love index cards. We use them a lot. They are a versatile and surprisingly powerful tool for all kinds of tasks. From brainstorming to drafting storyboards, to planning entire projects, they have a place in every workflow.

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Journeys: The CX Mapping Tool

In an increasingly digital world, journey mapping is integral to gaining key insights into experience interactions. Now you can delve deeply into the experiences of your end users with the groundbreaking Journeys application.

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Smaply enables you to visualize customer experience by creating personas, journey maps and stakeholder maps. Collaborate, share journey maps to collect feedback, export personas and maps to use them in workshops.

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Coursera: Online courses

Access more than 1,000 courses and Specializations developed by 140+ of the best colleges and universities in the world, and advance your career or continue your education by mastering almost any subject.

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Photo Gallery


Videos that inspire and motivate. The brandlove team’s top picks

          Design your Own Journey

          Upcoming events and training to leapfrog your career


          CCXP Exam Preparation Workshop

          August 18, 2017$314.58 13 Qty Available
          Join Ian Golding and Chantel Botha for this workshop to...

          WORKSHOP: How to cultivate BRAND WARRIORS – engaging employees for purpose, passion and performance

          July 11, 2017$89.88 This event has passed
          This workshop will be an introduction to how to ignite...

          Customer Journey Mapping JAM session – FREE

          June 8, 2017$0.00 There are no ticket available at this time.
          Calling all Customer Journey Designers for a 3 hour jam...

          Journey Mapping Kit

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          Join the Community

          At its heart the CX Indaba is a community for learning, sharing and networking.

          The CX Indaba will offer a platform for storytelling, finding inspiration and motivation to seek delightful experiences for the patrons of your brand. The content will guide and empower you on your CX styrategy journey of discovery, design and implementation.

          The platform is offered as a subscription to bring truly South African and African content to the African continent.


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