Customer Journey Design Course
Warning: People find their creative side in this course and never look at the world in the same manner!Chantel Botha, CEO BrandloveCOURSE PAGE
Click on the links to download the article as a PDF document
- Customer Experience Compendium 2016
- Learning to see through your customer’s eyes
- Stop trying to delight your customers
- Managing the Total Customer Experience
- Clarabridge Ultimate Guide to Customer Journey Mapping
- Designing your customer experience
- Introduction to Customer Journey Mapping
- Manage the Cross-Touchpoint Customer Journey
Design Thinking Challenge
A design thinking project is a lesson-based way to explore design thinking and as it is a more open-ended format it often works well for events and competitions.
#Apps #Software #Hacks
Here are links to some of our preferred Journey mapping & productivity apps:
Cardflow for iPad
We love index cards. We use them a lot. They are a versatile and surprisingly powerful tool for all kinds of tasks. From brainstorming to drafting storyboards, to planning entire projects, they have a place in every workflow.
Journeys: The CX Mapping Tool
In an increasingly digital world, journey mapping is integral to gaining key insights into experience interactions. Now you can delve deeply into the experiences of your end users with the groundbreaking Journeys application.
Smaply enables you to visualize customer experience by creating personas, journey maps and stakeholder maps. Collaborate, share journey maps to collect feedback, export personas and maps to use them in workshops.
Coursera: Online courses
Access more than 1,000 courses and Specializations developed by 140+ of the best colleges and universities in the world, and advance your career or continue your education by mastering almost any subject.
Videos that inspire and motivate. The brandlove team’s top picks
Design your Own Journey
Upcoming events and training to leapfrog your career
Journey Mapping Kit
Join the Community
At its heart the CX Indaba is a community for learning, sharing and networking.
The CX Indaba will offer a platform for storytelling, finding inspiration and motivation to seek delightful experiences for the patrons of your brand. The content will guide and empower you on your CX styrategy journey of discovery, design and implementation.
The platform is offered as a subscription to bring truly South African and African content to the African continent.
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