CEM Africa Summit 2016: Crafting and Implementing a Customer Experience Strategy (Download code CEMAFRICA)

Thanks to all  the delegates of CEM Africa Summit 2016 for ‘engaging’ in the experience!


Below is the presentation in prezi as well as a PDF download (Size: 9.9MB)


Go to the shop and use the code: CEMAFRICA to download the high quality diagrams in PDF format at 100% discount.

Worksheet: Customer Journey Design


Diagram: Customer Experience Strategy Unpacked

Diagram: Customer Experience Eco System

Diagram: Customer Experience Quick Strategy Reference



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