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Amazing Offer from UXPressia for CEM Africa Summit Delegates

UXPressia is BrandLove’s favourite Journey Mapping tool! About them: We love making services and products better – and customer journey is one of our favourite techniques. We created UXPressia to make our job easier without spending extra time on making CJMs beautiful. We hope it makes yours easier too Amazing CEM Africa Summit Offer 80 coupons “brandlove_workshop_1m”. Each of this …

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Workshop at CEM Africa 2017 – The chief customer officer playbook – Executive Master-class

This master-class will give you as a leader an overview of what is required to lead customer experience transformation in a complex business environment. The agenda will include: 1. Understanding how your customer experiences your brand today. 2. Creating alignment in the organization on the customer experience efforts. 3. Looking at customer experience maturity frameworks to assess where your organization …

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Workshop at CEM Africa Summit 2017 – The art and science of facilitating customer journey mapping

Duration: 60 minutes Summary: This workshop will provide an overview of the skills required and process followed to facilitate an extraordinary journey design session. o You will be taken through the process of defining the outcomes of your journey mapping session, o Selecting the appropriate audience for the session o Planning and preparing and running a journey design session This …

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Customer Journey Mapping in Kenya

BrandLove had the pleasure of running a customer journey mapping workshop in Nairobi!   Here is the materials from the workshop. The Presentation Introduction to Customer Journey Mapping (2017) from Chantel Botha More Resources: Car Buying Map – example BL56-cj-pocket-guide-A5-FA Customer Journey Map Sample Videos Shared: KLM Happy To help What is customer experience? Customer Experience – the competitive advantage …

The Millennial Employee in the workplace – Kelvin Kuria

We take the young people and put them as interns punching invoices and then after 6 months move to front of house. We need to embrace the energy and passion of young people like a startup would. Passion, impact and purpose. How excited are you about the job you are doing? Is it answering to your purpose? Engagement – days …

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The Customer Experience ripple effect

In celebration of Global CX Day on 5 October 2016 it is perhaps time to look at Customer Experience with a different lens on …   Almost daily we hear “I hate calling call centres, they are useless” or  “Don’t even bother going to that shop, the queues are horrendous”. We sometimes see customers lose it completely (it happens to …

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Celebrating Global Customer Experience Day on 5 October 2016 – a tribute to brand warriors!

As 5 October approaches, Customer Experience professionals worldwide are preparing for a celebration of acknowledgement, knowledge sharing and showcasing of Customer Experience stories from around the globe.   As each time zone awakes, there will be gatherings, online discussions, webinars, social media buzz and general excitement and igniting of ideas.   What is customer experience (CX)? I define it as …