Upcoming Training and Events

Brandlove offers a selection of workshops and short courses designed to help you as a career professional, develop personal and CX industry-relevant skills that allow you to reach your career goals. Brandlove is also the only training provider in South Africa that has international ART certification by the CXPA.

12Sep

1 Day Survival Bootcamp: Engage angry customers with confidence

September 12, 2017$179.76 18 Qty Available
Join us for a survival bootcamp that will equip you...
18Aug

CCXP Exam Preparation Workshop

August 18, 2017$314.58 13 Qty Available
Join Ian Golding and Chantel Botha for this workshop to...

WE FIND THE BEST AND THE WORST IN YOUR CUSTOMER EXPERIENCES AND GUIDE YOU TO MAKE IT BETTER

Brandlove is a customer experience education, research and consulting agency specialising in customer centric organisational transformation that includes people, processes and technology.

DISCOVER

We shine a light in the dark places where processes have just been ticking over for years and translate brand promises into liveable DNA for frontline colleagues.

DEFINE

Through powerful immersion experiences, we show executives what customers experience every time they touch the brand.

DESIGN

We turn the organisation outside in and give new perspective. Then refocus people on their purpose as frontline ambassadors.

DELIVER

We connect growth in client relationships with long term business growth and let the consumer experience love each time they interact with the brand.

BRANDLOVE SERVICES

Brandlove is not a wise-ass, tell-you-what-to-do brand agency, neither are we a kiss-ass,
tell-you-what-you-want-to-hear consultancy.

EDUCATION

We are passionate about people transformation. We love teaching people what we know in order for them to own the customer experience transformation. We provide various ciustomer experience courses but also customize content based on your needs.

WORKSHOPS

BrandLove can present a custom workshop based on your company requirements.

Our popular workshops include:

  • Customer Experience awareness workshops
  • Digital and Social Media awareness workshops for Executives
  • Customer Journey Mapping workshops
  • Voice of the Customer discovery workshops
  • Personal Branding workshops: how to package and market your own skills
  • Time management and productivity workshops

LEADERSHIP COACHING

BrandLove has been involved in advising executive teams on Customer Experience improvements, over the last ten years. For any new leader assuming the role of Chief Customer Officer, we offer one-on-one coaching to guide the Executive as they put together their first 90-day plan, supporting them as they get an understanding of the existing landscape and helping them craft a future roadmap based on this information.

CONSULTING

BrandLove offers consulting on Customer Experience, Brand Development, Employee Engagement, Cultural Transformation, as well as, Digital Strategy.

SPEAKING

Chantel is a renowned conference speaker that has spoken at various South African and International Conferences over the last 20 years. She is available for conference keynotes, but requires booking at least six months in advance.

WRITING

BrandLove prides themselves on making high quality content available to the global community of customer experience professionals. We also contribute to local and international online publications.

THE TEAM


CHANTEL BOTHA

Chief Executive Officer

MARELI SMIT

Human Experience Designer

JOHAN BOTHA

Chief Operations Officer

THE STATE OF CUSTOMER EXPERIENCE AS A PROFESSION IN SOUTH AFRICA

Please complete our survey on Customer Experience and stand a chance to win Jeanne Bliss’s latest book, Chief Customer Officer 2.0: How to Build Your Customer-Driven Growth Engine or an out of this world Caffeluxe Me Carbon Espresso Capsule coffee machine!

OUR CLIENTS