WE FIND THE BEST AND THE WORST IN YOUR BRAND AND GUIDE YOU TO MAKE IT BETTER
Brandlove is a marketing, education, research and consulting agency serving some of the biggest brands in South Africa.
We ignite purpose in people through coaching, team coaching, personal development programmes, learning and education.
Customer Journey Mapping
We care about your customers and want to help you ignite a love affair between your customers and your brand
END TO END CONSULTING
We are here to help with your CX strategy, business case, competency development, culture design and implementation
Training and Events
Brandlove offers a selection of workshops and short courses designed to help you as a career professional, develop personal and CX industry-relevant skills that allow you to reach your career goals. Brandlove is also the only training provider in South Africa that has international ART certification by the CXPA.
|25 - 26January|
|12 - 13February|
AI is already here – we just call them Transformers!October 3, 2017
My Epic Customer Experience Failures – Google Hangout with Ian GoldingOctober 3, 2017
Top consumer trends in 2017 that have put new demands on how we design customer experiencesOctober 3, 2017
CX Day 2017 Customer Journey mapping QuestionsSeptember 28, 2017
Brandlove on the Espresso Morning show
Brandlove is not a wise-ass, tell-you-what-to-do brand agency, neither are we a kiss-ass,
We are passionate about people transformation. We love teaching people what we know in order for them to own the customer experience transformation. We provide various ciustomer experience courses but also customize content based on your needs.
BrandLove can present a custom workshop based on your company requirements.
Our popular workshops include:
- Customer Experience awareness workshops
- Digital and Social Media awareness workshops for Executives
- Customer Journey Mapping workshops
- Voice of the Customer discovery workshops
- Personal Branding workshops: how to package and market your own skills
- Time management and productivity workshops
BrandLove has been involved in advising executive teams on Customer Experience improvements, over the last ten years. For any new leader assuming the role of Chief Customer Officer, we offer one-on-one coaching to guide the Executive as they put together their first 90-day plan, supporting them as they get an understanding of the existing landscape and helping them craft a future roadmap based on this information.
BrandLove offers consulting on Customer Experience, Brand Development, Employee Engagement, Cultural Transformation, as well as, Digital Strategy.
Chantel is a renowned conference speaker that has spoken at various South African and International Conferences over the last 20 years. She is available for conference keynotes, but requires booking at least six months in advance.
BrandLove prides themselves on making high quality content available to the global community of customer experience professionals. We also contribute to local and international online publications.
Training and Events
Chief Executive Officer
Human Experience Designer
VP of Misc Stuff
CEM Africa Summit 2017 Tool kit
A special selection of resources compiled for delegates that attended the CEM Africa summit.
CEM AFRICA KEYNOTE PRESENTATION
The customer experience officer playbook
Journey Mapping Pocket GuideClick to download
Playbook for Customer experience LeadersClick to download
The Customer Experience Eco-SystemClick to download
CEM Africa Summit 2017 – Cartoons
The Brandlove Shop
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